What is Web2.0 ?

Web2.0 is the latest revolution in Internet. It refers to methods or principles that involves in delivering services. Web2.0 assumes its core in using web as a platform for delivering services. In doing so, it emphasizes on creating interactive communities which will enhance user participation and taps collective intelligence. This is contrary to present one way model of service delivery such as desktop based software. Web2.0 simply allows users to participate and control their own data. In short web2.0 is an attitude and not technology. The attitude to use latest and cost effectively scalable technology to share and enhance user experience, intelligence etc.

SH - Apps

SH-Apps are bundled collaborative applications that will allow businesses to integrate Web2.0 services into their own websites instantly.

The Architecture

Software as a Service : Key feature of SH-Apps is, it is delivered as Software As Service model than a traditional desktop model. This allows cheaper solutions with a cost effective scalable model for running these applications.

The Environment

YBox Servers : YBox Servers are fully managed serves. They are pre-hardened and fully loaded servers with latest security and os components.

The Attitude

The aim SH - Apps is to provide organisations with applications that will enable them create online communities and use their collective intelligence in taking vital business decisions.

The Technology

SH - Apps are hosted in YBox Server Clusters. SH - Apps are open source and hence allows you to customize and add any feature that you wish.
 

Apps Kit

The following are the apps that are bundled in typical SH - Apps Pack. You may also exclude features that you do not require.

Live Streaming / On Demand Streaming : Media Streaming is delivering audio / video content continuously over the web. With broadband spreading in every corner of the world and latest compression / delivery techniques, Media Streaming is becoming more popular.
Advantages and Applications : Broadcasting live events over the web such as Sales Launches, Training Sessions, CEO meets, Sales Reviews, Tele Medicine, Surveillance etc. Live training sessions and pre-recorded training sessions can be streamed using live and on demand streaming. Pre-placement talks for fresh candidates, infrastructure and facilities streaming to acquire bigger projects.

CRM Applications : Cutting edge web based applications which enables sales account management, campaign management, lead to sale conversion tracking etc.
Advantages and Applications : Sales Automation, Business Intelligence, Campaign and Advertisement Management.

Knowledge Base : Knowledge Base enables transfer and collaboration knowledge among employees, customers, vendors etc. It enables you to document standard operating procedures, case studies etc.
Advantages and Applications : SOP, Support articles, Case Studies, White Papers etc.

Blogs : Blogs are the latest applications now utilised by many corporate houses to deliver official as well as unofficial messages / contents to their customers. Because it is more informal and straight forward, users tend to keep themselves abreast. It can also act a medium for creating an active online movement.
Advantages and Applications : Informal, straight forward, helps in creating online movements effectively.

Forum : Forums allow customers to interact with the company as well as other customers. This can help the company in sensing the general feel on service / product functioning. Next, it will allow customers to get quick answers for problems that lie outside the support or product deployment area.
Advantages and Applications : Empowerment for the customers, More transparent company norms leading to better trust among customers.

High End Server Configurations for better performance

Pre-Hardening
YBox Servers come with pre-hardened security software. This includes firewall, antivirus, brute force, intrusion detection systems, SPRI etc.

OS / Control Panel Updates
YBox Servers are pre-configured to get updated automatically once critical updates are available for OS as well as other programs such as control panel, database servers etc.

Dual Xeon Intel Based Dell Servers
4 Gb Ram
200 Gb SCSI HDD
100 Mbps Ethernet
1 Tbps Connectivity
On Access Firewall Protection
On Access & On Demand Anti-virus Scanning
On Demand Vulnerability Scanning
Brute Force Detection
Process Priority Optimization for better performance and resource allocation

Intrusion Detection System

YBox Servers which hosts the Corporate Account Solutions come with pre-installed security components which makes it more secure and stable. Every server has firewall and brute force system which counters any attempt that is made in your server. This works in real time in tandem thus protecting in real time rather than manually administrating. SPRI and SIM make sure that your applications are secure and stable.
 

Silicon House - Rapid Action Force ™, Industry's most acclaimed support system

Silicon House offers world class support for its customers worldwide through;

• 24 hrs support with our Automated Service Engine

• iFIX - Advanced Reseller Support System

• Exhaustive, informative Help Desk

• In house call center

• Rapid Action - Trouble Ticketing System

For the first time in India, Silicon House offers a fully brandable support site to serve your clients. With this, from day one you can start serving your clients with innovative support tools like flash demos, exhaustive manuals, status alert etc. This service engine is fully updated by Silicon House. This allows you to concentrate on selling than serving your clients.

 
iFIX is an advanced reseller support system which can automatically help you fix your issues. Using these self fix tools you can identify and fix any issue at your end. By this way, you can respond to your customers quickly thus reducing the support lead time.