Support
Silicon House - Rapid
Action Forceâ„¢ offers
worldwide support
services using state of
the art Automated
Service Engine.
How do you stand to
benefit as a Reseller ?
 As a reseller you can
start serving your
clients with our
industry acclaimed
Automated Service Engine
within minutes. You can
install our support
system in your domain
with full branding and
start using its features
such as Infomine,
A.I.Chat, Interactive
Support Systems, Free
Downloads, Alerts, RAF
Technical Journals etc.
This will allow you to
spend more time on
Selling than Serving
your clients.
How do you stand to
benefit as a Customer ?
As a customer you can
use our support system
such as Infomine,
A.I.Chat, Interactive
Support Systems, Free
Downloads, Alerts, RAF
Technical Journals etc.
Moreover, you can also
train and educate your
company users ,
administrators using
these systems. This
saves your precious time
and also maintains
continuity in your web
presence.
How does it work ?
The key to quicker and
reliable service is our
well defined and
constantly updated work
systems and our drive
for automation. This
enables us to provide
almost full control of
the services that we
offer to the client
themselves. But this
requires years of
experience and heavy
investments on R&D and
systems development.
Our simple and cellular
hierarchy of Silicon
House - Rapid Action
Forceâ„¢ enables us to
provide personal and
customized service for
all your requirements.
All our key
infrastructures are
monitored constantly
with over 300 random
samples at any given
working time. Any
deviation is intimated
with proper escalation
procedure.
The support systems does
not end here. It is
constantly updated with
the help of CBG [Core
Business Group ] and R&D
[ Research & Development
]. This ensures that our
services not only meets
your present
requirements, but also
takes care of future
upgrades that we may
have to undergo.
Cellular Model - Silicon
House - Rapid Action
Forceâ„¢ Support System.
Infomine: Infomine is a
key component in
Automated Service
Engine. It follows a
similar industrial
practice of Knowledge
Management. It also
includes interactive
support systems.
A.I. Chat: A.I.Chat is a
24X7 automated chat
system which allows you
to get trained in our
products and services.
This provides base level
support throughout the
day.
Co-ordinator:
coordinators
manage and update
Infomine and A.I. Chat.
They offer a
personalized and custom
solution for all your
issues.
Team Lead: RAF
Team lead completes a
Cell and is responsible
for interacting and
monitoring the
coordinators
and system
administrators.
Manager: RAF Manager
overviews the Silicon
House - Rapid Action
Forceâ„¢ and also keeps
abreast to the latest
technological
innovations and market
situation with inputs
from CBG and R&D.
Support [ Existing
Customers & Resellers ]
Contact us : 91 44
24405807 / 24412448 /
24412748 Extn :22 / 24 /
26
If you are a direct
customer or reseller of
Silicon House, you
must use https://members.siliconhouse.net
for all your support
requirements including
domain names.
Report Abuse &
Compliance
To report abuse or
compliance issues,
please
click here >>
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