Silicon House - Rapid Action Force
All our services are powered by Silicon House – Rapid Action Force. Silicon
House – Rapid Action Force uses innovative, state of the art tools to serve
customers around the world and leverages our immense experience in hosting
for over 14 years and provides instant solution for issues faced by
customers. Our in depth knowledge on applications, hardware, OS and other
services enables us to put together practical solutions that really work for
you.
Innovate: Be it mail tracking or archiving, malware detection and
reporting, intrusion detection, load balancing clouds at different
locations, each problem presented to us has been converted into an
opportunity to innovate an exclusive solution for our customers. We always
push the frontier to innovate solutions and present them in practical ways
that really work for the customer.
Expertise: With over 14 years of experience in providing hosting
solutions, we leverage our expertise and our partners expertise to provide
the latest and apt solution for your problems. The emphasis that we lay on
knowledge and learning is unmatched and deeply embedded in our culture. We
consciously develop expertise in various verticals which allows you to
derive maximum benefit out of each solution we provide for you.
Flexible: In a fast changing industry such as Internet, flexibility
is something that is very essence to keep abreast with various technologies
and solutions. That’s why most of the solutions we provide are framework
based and has enough space for future innovations to be accommodated.
Pro-active and Transparent: We work with our customers closely. We
pro-actively advise or recommend them on various issues and possible
solutions. We are also transparent and always keep customer in a loop on
whatever decisions we take affects them. This is the very reason why many
start ups begin their journey with us and stay with us even after they grow
fully.
Silicon House - Rapid Action Force™ offers worldwide support services using
state of the art Automated Service Engine.
How do you stand to benefit as a Reseller ?
As a reseller you can start serving your clients with our industry acclaimed
Automated Service Engine within minutes. You can install our support system
in your domain with full branding and start using its features such as
Infomine, A.I.Chat, Interactive Support Systems, Free Downloads, Alerts, RAF
Technical Journals etc. This will allow you to spend more time on Selling
than Serving your clients.
How do you stand to benefit as a Customer ?
As a customer you can use our support system such as Infomine, A.I.Chat,
Interactive Support Systems, Free Downloads, Alerts, RAF Technical Journals
etc. Moreover, you can also train and educate your company users ,
administrators using these systems. This saves your precious time and also
maintains continuity in your web presence.
How does it work ?
The key to quicker and reliable service is our well defined and constantly
updated work systems and our drive for automation. This enables us to
provide almost full control of the services that we offer to the client
themselves. But this requires years of experience and heavy investments on
R&D and systems development.
Our simple and cellular hierarchy of Silicon House - Rapid Action Force™
enables us to provide personal and customized service for all your
requirements. All our key infrastructures are monitored constantly with over
300 random samples at any given working time. Any deviation is intimated
with proper escalation procedure.
The support systems does not end here. It is constantly updated with the
help of CBG [Core Business Group ] and R&D [ Research & Development ]. This
ensures that our services not only meets your present requirements, but also
takes care of future upgrades that we may have to undergo.
Cellular Model - Silicon House - Rapid Action Force™ Support System.
Infomine: Infomine is a key component in Automated Service Engine. It
follows a similar industrial practice of Knowledge Management. It also
includes interactive support systems.
A.I. Chat: A.I.Chat is a 24X7 automated chat system which allows you
to get trained in our products and services. This provides base level
support throughout the day.
Co-ordinator: coordinators manage and update Infomine and A.I. Chat.
They offer a personalized and custom solution for all your issues.
Team Lead: RAF Team lead completes a Cell and is responsible for
interacting and monitoring the coordinators and system administrators.
Manager: RAF Manager overviews the Silicon House - Rapid Action Force™ and
also keeps abreast to the latest technological innovations and market
situation with inputs from CBG and R&D.
Support [ Existing Customers & Resellers ]
Contact us : 91 44 24405807 / 24412448 / 24412748 Extn :22 / 24 / 26
If you are a direct customer or reseller of Silicon House, you must use
https://members.siliconhouse.net for all your support requirements including
domain names.
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