Unable to login into the Customer control panel getting error “Error: You have entered incorrect username or password.”

Solution :

If you are getting the error “You have entered incorrect username or password” while accessing the Plesk Control Panel the following may be the reasons

[1] You may be using the wrong username and password to access the control panel
[2] You may have entered the username and password with null space to access the control panel

To resolve this issue you have to enter the correct username and password without any null space in it.

Kindly follow the below procedure to reset the customer control panel password

[1] Login to your plesk control panel.
[2] Click on customers
[3] Click your customer name which you want to reset the password
[4] Click on change login info
[5] Change the password.
[6] Click on ok